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OnCore Official Policies and Terms

Last Updated: November 19, 2024

Welcome to the official website of OnCore! To protect your rights, please carefully read the following policies and terms before using this website and purchasing OnCore products and services. By using this website, you agree to and accept the contents outlined below.

Table of Contents

1. Terms and Conditions

1.1 Pricing Terms

Pricing Components:
The pricing of OnCore products includes the Manufacturer’s Suggested Retail Price (MSRP) and promotional prices (Sale Price). Promotional prices may vary based on special events, marketing strategies, or market demand. MSRP is provided as a reference and may be updated due to market changes. It is not directly disclosed to customers.
Taxes:
Taxes will be charged on all orders in compliance with applicable laws and regulations in the relevant jurisdiction.

1.2 Shipping Terms

Shipping Coverage:
OnCore products are shipped only to the United States and Canada.
Free Shipping Policy:
OnCore may offer free shipping during specific timeframes or promotional events. Eligibility conditions will be specified in the event announcements.
Shipping to Non-Contiguous Regions:
For orders shipped to areas outside the contiguous United States (e.g., Alaska, Hawaii, Puerto Rico, and other territories), full shipping fees will be applied. These fees will be displayed at checkout.
Delays and Force Majeure:
OnCore is not liable for shipping delays or losses caused by force majeure events, such as natural disasters or logistical interruptions.
Refusal of Delivery:
If a customer refuses delivery of an order, a 15% restocking fee will be charged along with all associated shipping costs.

1.3 Order Cancellation Terms

Order Cancellation:
Customers may cancel their orders before the product is shipped by contacting OnCore customer support. No fees will be applied for order cancellations.
Special Note:
OnCore does not offer custom products; therefore, concerns related to custom order cancellations are not applicable.

1.4 Product Variance Terms

Color and Appearance Differences:
Due to variations in display settings and resolution, the actual color of products may differ from the images displayed on the website.
Packaging Modifications:
OnCore reserves the right to modify product packaging in response to market demand. These changes will not affect product performance or functionality.
Installation Responsibility:
Customers are responsible for correctly installing products according to the provided instructions. OnCore is not liable for damages resulting from improper installation.

1.5 Limitation of Liability

Shipping Damage and Claims:
All orders include proof of shipment. Once the product is handed over to the shipping carrier, the risk and responsibility for shipping lies with the carrier. Customers should address any damages or losses occurring during shipping directly with the carrier.
Exclusion of Indirect Losses:
Under no circumstances will OnCore be liable for any indirect, incidental, or punitive damages exceeding the purchase price of the product.
Jurisdictional Exceptions:
Note: Certain jurisdictions, such as California, do not allow the exclusion or limitation of incidental or consequential damages. In such cases, the above limitations may not apply to you.

1.6 Governing Law

Legal Jurisdiction:
These terms shall be governed by the laws of the State of California, USA, without regard to conflict-of-law principles. Any disputes arising from these terms shall be resolved in the courts of California.

1.7 Modification of Terms

Right to Update:
OnCore reserves the right to update these terms at any time. The updated date will be displayed at the top of the terms. Any modifications take effect immediately. Continued use of the website constitutes acceptance of the revised terms.

1.8 Acceptance of Terms

User Agreement:
By using this website or placing an order, you confirm that you have read and agree to these terms. Please review them regularly to stay informed about updates.

2. Warranty Policy

2.1 Warranty Coverage

OnCore provides limited warranty services for all products, covering material and workmanship defects under normal use conditions. The warranty period begins on the delivery date as confirmed by the shipping carrier. Specific details are as follows:

Within 30 Days:
- Options: Customers may choose a refund, credit, or product replacement.
- Conditions: Products must remain in their original packaging with all included accessories.
- Shipping Costs: OnCore covers round-trip shipping costs, and no service fees apply.
Within 1 Year:
- Product Replacement: OnCore offers free replacement of defective products, with shipping costs borne by the customer.
- Discounted Purchase: Customers may purchase a new product at 50% off the MSRP (if the discounted price exceeds the promotional price, the promotional price will apply).
Within 2 Years:
- Discounted Purchase: Customers may purchase a new product at 35% off the MSRP (if the discounted price exceeds the promotional price, the promotional price will apply).
Within 3 Years:
- Discounted Purchase: Customers may purchase a new product at 25% off the MSRP (if the discounted price exceeds the promotional price, the promotional price will apply).
Beyond 3 Years (up to 5 years):
- Discounted Purchase: Customers may purchase a new product at 15% off the MSRP (if the discounted price exceeds the promotional price, the promotional price will apply).

2.2 Warranty Claim Process

If you believe your OnCore product has a defect covered under the warranty, please follow these steps to file a claim:

Contact Customer Support:
Reach out to OnCore via email and provide proof of purchase (e.g., invoice or order number).
- Email: service@oncore.audio
Obtain an RMA Number:
OnCore will issue a Return Merchandise Authorization (RMA) number.
Securely Package the Product:
Ensure the product is securely packaged to avoid damage during shipping. Clearly label the package with the RMA number.
Ship the Product:
Send the product to the designated OnCore service address as instructed by customer support.

2.3 Shipping and Handling Costs

Within 30 Days:
OnCore covers round-trip shipping costs.
Beyond 30 Days:
Customers are responsible for all shipping, packaging, and insurance costs related to warranty claims.
Refused Delivery:
If customers refuse delivery, a 15% restocking fee will be applied, along with all associated shipping costs.
Shipping Risks:
OnCore is not liable for damages or losses occurring during shipping. Customers should use secure packaging and a reliable shipping provider.

2.4 Warranty Limitations and Exclusions

The following situations are not covered under the warranty:

Improper Use:
Damage caused by incorrect operation, installation, or maintenance that does not follow the product instructions.
External Damage:
Damage resulting from impacts, drops, fire, flooding, power surges, or other external events.
Product Modifications:
Unauthorized alterations, repairs, or disassembly of the product void the warranty.
Normal Wear and Tear:
Gradual wear, fading, or depletion due to regular use.
Force Majeure:
Damage caused by natural disasters, power surges, lightning strikes, or other uncontrollable events.
Improper Installation:
Damage caused by incorrect installation or the use of unsuitable tools or methods.
Commercial Use Damage:
The warranty applies only to consumer use, not to commercial, industrial, or high-intensity applications.
Tampered Serial Numbers:
Products with removed, altered, or damaged serial numbers.
Violation of Warranty Policy:
Claims made without adhering to the warranty policy or providing proof of purchase.
Third-Party Installations:
Damage caused by installations performed by third parties.

2.5 Limitation of Liability

Under no circumstances will OnCore be liable for:

Any indirect, incidental, or punitive damages exceeding the original purchase price of the product.
Losses resulting from business interruptions, data loss, or other related issues caused by product failures.

3. Privacy Policy

3.1 Information Collection

When you use the OnCore website, we may collect the following types of information:

Personally Identifiable Information (PII):
Includes but is not limited to your name, address, email, phone number, and payment details. We may request this information when you register an account, place an order, or participate in activities.
Non-Personally Identifiable Information (Non-PII):
Includes device information (such as IP address, browser type, and operating system), website usage data (such as visited pages and click behavior), and other anonymous data collected automatically via cookies or other tracking technologies.
User Activity Information:
Includes your order history, product browsing records, search history, and other interactions with the website.

3.2 How We Use Your Information

OnCore may use the information we collect for the following purposes:

Providing and Improving Services:
To process orders, provide technical support, and enhance our products, services, and website experience.
User Communication:
To send notifications related to your orders (such as confirmations, updates, and shipping details) and promotional materials about new products or special offers (with your consent).
Legal Compliance and Protection:
To comply with legal requirements such as tax filings and to protect OnCore, its users, and the public from fraud or illegal activities.
Marketing and Advertising:
With your consent, we may use your information to deliver personalized ads or promotional campaigns.

We are committed to not selling or renting your personal information. However, your information may be shared in the following circumstances:

Service Providers:
We may work with trusted third-party service providers for tasks such as payment processing, shipping, or data analysis. These providers are only allowed to use your information to perform their designated functions.
Legal Requirements:
We may disclose your information if required by law or in response to requests from government authorities (e.g., court orders or investigations).
Business Transfers:
In the event of a company merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
Consent-Based Sharing:
Your information may be shared with your explicit consent (e.g., participation in collaborative promotions or events).

3.4 Cookies and Tracking Technologies

Purpose of Cookies:
OnCore uses cookies to remember user preferences (e.g., language settings), optimize website performance, and analyze visitor behavior.
We may share non-personally identifiable information with trusted third-party providers (such as Google Analytics) to enhance the user experience.
Managing Cookies:
You can control or delete cookies via your browser settings. However, disabling cookies may affect the functionality of the website.

3.5 Your Rights

Depending on applicable privacy laws (such as the CCPA or GDPR), you may have the following rights:

Right to Access:
The right to review and request a copy of the personal information we hold about you.
Right to Rectify and Erase:
The right to request corrections to your information or ask us to delete data no longer necessary.

Requests to delete personal data will be reviewed and completed within 30 days unless legal obligations require data retention.

Right to Opt-Out of Sale:
OnCore does not sell personal information.
Right to Withdraw Consent:
To withdraw consent, please contact us at service@oncore.audio and specify the data or permissions you wish to withdraw. We will process your request within 30 days.
Contact:
To exercise your rights, please email us at service@oncore.audio.

3.6 Information Security

We use industry-standard security measures (such as SSL encryption) to protect your personal information. However, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by law.

3.7 Data Retention Policy

We retain your personal information as needed to comply with legal requirements (e.g., tax records) or business needs (e.g., completing transactions or providing after-sales service). When the information is no longer needed, we securely delete it.

3.8 Updates to Privacy Policy

This policy may be updated to reflect changes in business practices or legal requirements. All updates take effect upon publication on the website, with the most recent update date displayed at the top. Please review this policy regularly to stay informed of changes.

3.9 Contact Us

If you have any questions or concerns regarding this policy, please contact us:

Email: service@oncore.audio

4. Consumer Policy

4.1 Return Policy

Return Conditions:
- Products must remain in new, unused condition and include all original packaging, accessories, and proof of purchase (e.g., invoice).
- Return requests must be submitted within 30 days of delivery.
Non-Eligible Returns:
- Products that have been used or damaged due to improper handling.
- Products missing original packaging or accessories (a restocking fee may apply).
- Custom or special-order products.
- Products damaged due to misuse, neglect, or unauthorized modifications.
Return Costs:
- For returns due to personal reasons, customers are responsible for round-trip shipping fees and a 15% restocking fee.
- The restocking fee is calculated as 15% of the original purchase price of the product.
- For returns due to product quality issues, OnCore will cover all shipping costs.
Refund Processing:
Refunds will be processed within 7–10 business days after the returned product passes inspection and will be issued to the original payment method.

4.2 Replacement Policy

Eligibility for Replacement:
- Customers may request a replacement for products with manufacturing defects identified within 30 days of delivery.
- Replacement products must match the model of the originally purchased product.
Replacement Process:
- Contact customer support to obtain an RMA (Return Merchandise Authorization) number and follow the instructions to return the product.
- Once the returned product passes inspection, OnCore will ship the replacement within 7 business days.
Shipping Costs:
- For replacements due to manufacturing defects, OnCore will cover round-trip shipping costs.
- For replacements requested by the customer (e.g., ordering the wrong product), customers are responsible for round-trip shipping fees and handling charges.

4.3 RMA Procedure

Requesting an RMA:
Contact customer support and provide proof of purchase (e.g., invoice or order number).
Receiving an RMA Number:
After authorization, an RMA number will be issued.
Packaging and Shipping:
Use the original packaging or secure packaging to return the product, including proof of purchase and a detailed description of the issue.
Important Notes:
- Packages without an authorized RMA will be refused.
- RMA numbers are valid for 30 days from the date of issuance.

4.4 Additional Policy Terms

Damaged Packaging and Shipping Risks:
- If the product is damaged during shipping, report the damage to OnCore within 48 hours of receiving the shipment and provide evidence of the damage.
Third-Party Purchases:
- Products purchased from unauthorized channels (e.g., second-hand markets or unapproved resellers) are not eligible for OnCore’s return or replacement services.
Commercial Use and Bulk Orders:
- This policy applies to individual consumers only and does not cover bulk or commercial orders. For bulk order policies, please contact service@oncore.audio.

4.5 Contact Us

If you have any questions about the return or replacement process, please contact us:

Email: service@oncore.audio

5. Copyright Terms

5.1 Copyright Notice

All content on this website, including but not limited to text, images, graphics, logos, audio clips, videos, data compilations, and software (referred to as “Content”), is the property of OnCore and its licensors and is protected by international copyright laws and intellectual property rights.
OnCore and its logo are registered trademarks of OnCore. Unauthorized use of these trademarks is prohibited without explicit written permission.

5.2 Usage Permissions

Personal Use:
Users are permitted to use website content for non-commercial, personal purposes (e.g., downloading or printing materials).
Restrictions:
- Removing copyright notices or ownership marks from any content is prohibited.
- Modifying, reusing, or republishing content in any form for commercial or public use is prohibited.
Any unauthorized use of the website’s content will be considered copyright infringement and may result in legal action.

5.3 Prohibited Activities

Users are prohibited from the following activities without prior written permission from OnCore:

Copying, distributing, publicly displaying, or performing any content on the website.
Using the website’s content for unlawful purposes or in ways that damage OnCore’s reputation.
Attempting to reverse-engineer, decode, or modify the website’s underlying code, design, or structure.

5.4 External Links and Third-Party Content

This website may contain links to third-party websites or embedded content (e.g., images or videos). OnCore is not responsible for the copyright or legality of third-party content. Users are advised to follow the copyright policies of these third-party websites when accessing their content.

5.5 DMCA Notice

If you believe that any content on this website infringes upon your copyright, please file a copyright infringement notice in accordance with the Digital Millennium Copyright Act (DMCA). Your notice should include the following:

Contact information of the copyright owner or authorized agent (including name, address, and email).
A description of the allegedly infringing content and its location on the website.
A statement affirming that you are the copyright owner or an authorized agent and that the information provided in the notice is accurate.

Response Time:
OnCore will respond to valid DMCA takedown notices within 10 business days. In applicable cases, the content uploader may also be notified.

Submit Notices To:

Email: service@oncore.audio

5.6 Reservation of Rights

OnCore retains all rights to the website’s content and intellectual property. Any actions not explicitly authorized in this policy are prohibited.
OnCore reserves the right to take legal action against any unauthorized use of the website’s content.

5.7 Disclaimer

The content on this website is provided for general informational purposes only. OnCore does not guarantee the accuracy, completeness, or applicability of the content.
OnCore is not responsible for any direct or indirect losses resulting from reliance on the website’s content.

5.8 Contact Us

If you have any questions or need to report copyright infringement, please contact:

Email: service@oncore.audio

Closing Statement

Thank you for reading OnCore’s official policies and terms. If you have any further questions, feel free to contact us anytime.